Frequently Asked Questions
Choose PlanPay as your payment option at checkout on your preferred merchant. Setting up an account takes under 2 minutes. There are no credit checks because you’re using your own money. After this, configure your Plan, make the initial payment, and start looking forward to your experience.
The Plans cost is the total price divided into a deposit and regular payments based on your chosen schedule (weekly, fortnightly, or monthly). PlanPay doesn't charge extra fees for account creation, Plan setup, or payments.
We’ll send gentle reminders, and you can update your payment method anytime. But because you pay before the event or product is delivered, there's no risk of owing money after.
None. Zero. You pay only the cost of what you're buying, split into manageable, upfront payments.
No. With PlanPay, you pay upfront with your funds, eliminating the need for credit checks.
For a Plan, there's a minimum of two payments: the initial one and a scheduled payment. The gap between the final payment and the experience date is set by our partners. If a booking is too close to the experience date, PlanPay won't be an option at checkout.
Yes. Set up your Plan to pay weekly, fortnightly (Bi-weekly), or monthly. Pick the specific day to coincide with your pay cycle. Access your PlanPay account on our website to view all payment details.
If a merchant requires a deposit, it's included in the first instalment. If this deposit exceeds the regular instalment amount, the initial payment covers the deposit, with the balance spread over the Plan's duration.
Your Plan begins with creating your booking. the number of Payments are determined by the time until the date of your experience and your chosen payment schedule.
If there's a required merchant deposit, it's part of the first instalment. If it's more than the standard instalment, the first payment covers the deposit, and the balance gets spread over the Plan.
No. PlanPay is not a loan or credit product. You pay in instalments upfront using your own money, and everything is fully paid before your booking, event, or purchase.
Transparency is at the heart of our operations. When you set up a plan, all details, including instalments, terms, and fees (if any), are clearly laid out. There are no hidden costs or surprises.
Simply login to your account our web app to manage your plans. There, you can make adjustments like paying making up for failed payment or paying to get ahead in your plan. Additionally, if you need to cancel or make specific modifications, you can directly contact the business or merchant offering the experience.
Absolutely. We prioritize your security and use advanced encryption methods to protect your personal and payment details. We are compliant with all major security standards, ensuring your data is kept private and secure.
Yes, you can. However, cancellation policies may vary depending on the merchant or service provider. We recommend checking the specific terms and conditions associated with your purchase. If you decide to cancel, please reach out to the merchant directly, and also inform us so we can adjust your PlanPay account accordingly.
Our support team is here to help! You can contact us through our app, via email, or by calling our helpline. Check the 'Contact Us' section on our website for specific details.
PlanPay provides a diverse range of experiences, including hotels, flights, tours, and events. Our network is expanding rapidly, with new businesses joining each month to offer PlanPay as a payment option for their experiences. Go to our SHOP page to find our partners.